GTC – Chalet Risus Vallis

The GTCs represent the contractual content under which MSR-GROUP GMBH concludes an accommodation contract with its guests. These GTCs shall apply exclusively; other contractual conditions shall not become part of the contract, even if they are not expressly contradicted.

1

In case of doubt, the contractual partner of MSR-GROUP GMBH shall be the customer/organizer, even if they have ordered or co-ordered for other individuals named. Hereinafter referred to as guest or guests.

2 

People making use of the accommodation are guests in the sense of the contractual conditions.

1

The accommodation contract is concluded by the guest's order and its written confirmation by MSR-GROUP GMBH and the guest's payment of the deposit to MSR-GROUP GMBH and its written confirmation.

2

We If the content of the travel confirmation deviates from the content of the order, a new offer by MSR-GROUP GMBH shall exist. The contract is concluded on the basis of this new offer if the guest accepts this offer within 7 days.

3

Otherwise MSR-GROUP GMBH shall not be obliged to comply with requests for changes after conclusion of the contract.

4

It is agreed that the guest pays a deposit of 30 % of the order sum at the time of booking. Upon receipt of the deposit, the reservation becomes finally binding for both parties.

5

Until one month before arrival the guest has to transfer the balance (70%) and a deposit of 500 € to MSR-GROUP GMBH, the completely filled out list of names of the fellow travelers.

6

If the payment - according to III. 5 - is not made in time, it is equivalent to a cancellation declaration of the guest towards MSR-GROUP GMBH and article V 2 applies. This means that the deposit paid will be retained as a cancellation fee.

 

1

The guest has the right to move into the rented object from 16:00 pm of the agreed day with the number of people registered and confirmed in writing.

2

The rented object is to be vacated by guests by 10:00 a.m. on the day of departure. MSR-Group GmbH is authorized to charge for an additional day if the rented object is not vacated on time.

1

Up to 3 months before the agreed date of arrival of the guest, the accommodation contract may be terminated by either party without payment of a cancellation fee by means of a unilateral written declaration. The date of receipt of the cancellation declaration by MSR-Group GmbH shall be decisive.

2

In the event of written cancellation by the guest between 3 months and 1 month before the agreed arrival date, MSR-Group GmbH shall retain 30% of the total order amount (including ancillary costs and bindingly booked additional services) paid in advance as a deposit as a cancellation fee.

3

In the event of written cancellation by the guest between 1 month and 1 week before the agreed date of arrival, the guest is obliged to pay MSR-Group GmbH 70% of the total order amount (including ancillary costs and bindingly booked additional services).

4

In the event of cancellation or partial cancellation less than one week before the agreed date of arrival, in case of no-show or early departure, the guest is obliged to pay MSR-GROUP GMBH the full amount of the order (including ancillary costs and bindingly booked additional services, 100%).

5

For stays during the off-season, MSR-Group GmbH may individually determine less stringent cancellation conditions. These conditions may be changed at any time and are published in the current price list. If confirmed in writing, these individual regulations take precedence over the regular cancellation conditions.

6

These cancellation costs do not arise or arise in a reduced amount if the guest can prove that damage did not arise at all or did not arise in this amount.

7

MSR-GROUP GMBH reserves the right to prove and assert a higher damage.

8

The guest can insure himself against this risk by taking out travel cancellation insurance himself.

 

1

MSR-Group GMBH can provide the guest with adequate substitute accommodation if this is reasonable for the guest, especially if the deviation is minor and objectively justified.

2

An objective justification is given, for example, if the room(s) have become unusable or other important operational measures require this step.

3

Any additional expenses for the replacement quarters shall be borne by MSR-GROUP GMBH.

1

By concluding an accommodation contract, the guest acquires the right to the usual use of the rented rooms, the facilities of the chalet, which are usually and without special conditions available for the use of the guests.

2

The guest has the right to occupy the rented rooms from 16:00 pm the agreed day.

1

Upon termination of the accommodation contract, the payment for services/additional services booked and used on site must be transferred immediately.

2

For the damage caused by guests the regulations of the compensation law are valid. Therefore, the guest shall be liable for any damage and disadvantage suffered by MSR-GROUP GMBH or third parties due to his fault or due to the fault of his companions or other people for whom he is responsible, even if the injured party is entitled to claim damages directly from MSR-GROUP GMBH.

3

The guest has to hand over the chalet tidied. The garbage has to be separated accordingly and the dishes have to be washed. All movable parts (bed linen, towels, dishes, chairs, etc.) are the property of MSR-GROUP GMBH and must be tidied up again. Final cleaning covers the usual cleaning of the premises as well as the floors, windows, toilets, sinks and tiles. Other types of dirt (dirty dishes, food residues, heavy soiling of furniture, etc.) and not separated garbage will be charged additionally according to time spent and deducted from the deposit.

4

The entrance and access area are regularly cleared in winter by an external service provider. However, we ask for your understanding that in exceptional cases the tenant himself must clear snow to free the entrance area from snow. Please note that it can also be slippery in places or snow can come off the roof.

 

1

MSR-GROUP GMBH has the right of lien on the objects brought in by the guests to secure the agreed remuneration.

2

MSR-GROUP GMBH has the right to refuse services/additional services for operational reasons.

3

The deposit amount will be refunded by MSR-GROUP GMBH within reasonable time limits if the accommodation is left in order and without damage. Possible claims for damages do not expire through the refund of the deposit. Services booked on site (and not prepaid) will be deducted from the deposit. Missing inventory (movable as well as fixed) will be deducted from the deposit at the replacement value.

1

MSR-GROUP GMBH is obligated to provide the agreed rental accommodation and the agreed additional services/services to an extent corresponding to the standard.

2

All services are additional services and are not included in the accommodation fee and will be charged separately.

3

The prices quoted are inclusive of VAT.

1

MSR-GROUP GMBH is liable for damages suffered by a guest if the damage occurred within the scope of the business and if he or his employees are at fault.

2

In addition, MSR-GROUP GMBH shall be liable for items brought in by guests up to a maximum amount of 1,100 €, unless MSR-GROUP GMBH proves that the damage was neither caused by them or one of its employees nor by third parties leaving or entering the MSR-GROUP. Under these circumstances, MSR-GROUP GMBH shall be liable for valuables, money and securities up to a maximum amount of 550 €. The safekeeping of valuables, money and securities is explicitly refused for organizational reasons.

1

Animals (dogs, cats, etc.) are only allowed upon request and require written permission from MSR-Group/Chalet Risus Vallis.

2

Guests shall be liable for any damage caused by animals brought along in accordance with the legal regulations applicable to the animal owner.

3

For dogs/cats etc., provided that their presence has been approved in writing, an additional fee of 35.00 € per animal per stay will be charged.

1

The accommodation contract ends with the agreed departure date. If the guests depart prematurely, MSR-GROUP GMBH shall be entitled to demand the full agreed remuneration.

2

If the fulfillment of the contract becomes impossible due to an event to be considered as force majeure, the contract shall be cancelled.

3

MSR-GROUP GMBH shall be entitled to dissolve the accommodation contract with immediate effect if the guests make considerably disadvantageous use of the premises or behave in a reckless, offensive or otherwise grossly improper manner.

The place of performance shall be the place where the rented chalet is located. For all contractual partners of the accommodation company and any pending court disputes, a district court of the choice of MSR-Group GmbH shall be agreed upon, insofar as this is not contradicted by any mandatory legal provisions. Austrian law shall apply exclusively to the exclusion of conflict-of-law rules that provide for the application of another legal system.

Should individual provisions of these general conditions for the conclusion of accommodation contracts be invalid, it shall not affect the validity of the remaining provisions. We reserve the right to correct errors as well as misprints and miscalculations. Instead of the invalid one, an agreement that comes as close as possible to the invalid one shall apply. Any deviation or collateral issue requires the written form.

The collection, processing, and use of the customer's personal data is carried out in accordance with the applicable data protection regulations and our privacy policy. By placing an order, the customer agrees to the processing of their data in accordance with the privacy policy.